Frequently Asked Questions
Everything you need to know about shopping for premium audio at Tivoli Hi-Fi.
How do I know if a component is compatible with my current setup?
Our team of audio specialists is available via phone or email to provide expert advice. We recommend checking the impedance and power output specifications listed on our product pages to ensure a perfect match for your amplifier and speakers.
What is your return policy for high-fidelity audio equipment?
We offer a 14-day return policy for most items in their original, unopened packaging. Due to the sensitive nature of high-end electronics, opened items may be subject to a restocking fee or store credit, provided they are in pristine condition.
Do all products come with a manufacturer warranty?
Yes, all products sold by Tivoli Hi-Fi are sourced from authorized distributors and come with full Australian manufacturer warranties. The duration varies by brand but typically ranges from 1 to 5 years.
Can I book a private demo to hear a system before purchasing?
Absolutely. We encourage customers to book a session in our dedicated listening rooms. Please contact us in advance so we can have your preferred amplifier and speaker combination set up and ready for your arrival.
Do you offer professional installation services?
Yes, we provide professional installation and calibration services for home cinema systems, multi-room audio, and high-end turntable setups to ensure you get the best possible performance from your investment.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free financing options like Afterpay and ZipMoney for eligible purchases.